# Livechat Dashboard

Live chat operational dashboard illustrated Agent and Supervisor performances for admin and supervisor monitoring. Tickets in this dashboard start counting upon assignment to a non-default team or SLA initiation. This is means all the ticket that has a conversation are not included in the livechat operational dashboard.

:::note
Filtered Ticket: The platform supported filter ticket data by date range of start SLA time.
:::

### Current ticket status

Live updates on ticket status as an Unassigned, Assigned, Resolved, and Overall in selected range of time

### Ticket Activity

The line graph illustrated the number of opened and resolved ticket in each time frame as a Daily, Monthly, Quarterly, and Yearly

### Average Time

Average time of first time agent respond to customer messages and time period before agent resolved ticket

### Ticket By Agent

The bar graph visualized ratio and the number of assigned and resolved tickets for each agent