# Ticket Wrap up

> Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.

## Category reason

Grouping reason into each issue.

## Reason

This is the rationale behind the ticket opening; multiple choices are available.

## Outcome

Describe how to resolve an issue or the outcome of a past event.

## Ticket wrap up setting

Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.

1. Create Reason

[Image: Create new reason.]

_Create new reason._

[Image: Select "Confirm" after entering a reason consisting of three or more characters.]

_Select "Confirm" after entering a reason consisting of three or more characters._

2. Create Category reason

[Image: Create new reason category.]

_Create new reason category._

[Image: Adding existing reason.]

_Adding existing reason._

[Image: Select reason to this category.]

_Select reason to this category._

[Image: Type category name and select "Save and close"]

_Type category name and select "Save and close"_

3. Create Outcome

[Image: Create new outcome.]

_Create new outcome._

[Image: Select "Confirm" after entering a outcome consisting of three or more characters.]

_Select "Confirm" after entering a outcome consisting of three or more characters._

## Limitations

| Limitations  |                                                                                                                                                               |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Category** | <ul><li>3-200 characters, allows THA, ENG, 0-9, special characters, and spaces</li><li>1-200 reasons, can be duplicated across different categories</li></ul> |
| **Reason**   | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces                                                                                        |
| **Outcome**  | 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces                                                                                        |