# Amity Solutions Docs > Product documentation for Amity Solutions: Amity Bots, AI Platform (ASAP) and EkoAI. Every page is also available as Markdown by appending `.md` to its URL. Each product has its own index at `//llms.txt` and full text at `//llms-full.txt`. ## Amity Solutions Amity Bots Platform, Live Chat, Gen AI Platform and Insight. - [Announcements](https://docs.amitysolutions.com/amity-solutions.md) - [Amity Bots Platform](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform.md) - [Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/dashboard.md) - [User Journey](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/dashboard/user-journey.md) - [Users](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users.md) - [Setup Microsoft Entra ID Integration](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/setup-microsoft-entra-id-integration.md): Follow the steps below to successfully set up Microsoft Entra ID (formerly known as Azure Active Directory) with our product. - [Password Policy](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/password-policy.md) - [Typing animation](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/users/typing-animation.md) - [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels.md) - [Connect to Facebook Page](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-facebook-page.md) - [Facebook Comment](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-facebook-page/facebook-comment.md) - [Connect to LINE Official Account](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connect-to-line-official-account.md) - [Using Webchat SDK](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/using-webchat-sdk.md) - [Secure Webchat](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/using-webchat-sdk/secure-webchat.md) - [Connet to Custom Channel](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/channels/connet-to-custom-channel.md) - [Audience](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/audience.md) - [Chatbot](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot.md) - [Intent](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/intent.md) - [Entity](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/entity.md) - [Mapper](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/mapper.md) - [Chatlogic](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/chatbot/chatlogic.md) - [Message Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template.md) - [Creating Message Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/creating-message-template.md) - [Message Types Examples](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/message-types-examples.md) - [Export/Import Template](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/message-template/export-import-template.md) - [Rich Menu](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/rich-menu.md) - [Linking Rich Menu to Channel](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/rich-menu/linking-rich-menu-to-channel.md) - [Campaign](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign.md) - [Broadcast](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign/broadcast.md) - [ChatAds](https://docs.amitysolutions.com/amity-solutions/amity-bots-platform/campaign/chatads.md) - [Amity Bots Live Chat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat.md) - [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/channels.md) - [Ticket](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket.md) - [Ticket Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-management.md) - [Ticket Detail](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-detail.md) - [Ticket Wrap up](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up.md): Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome. - [Auto assign](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/auto-assign.md) - [Collaboration Mode](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/collaboration-mode.md) - [Team Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management.md) - [Working Hour](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management/working-hour.md) - [Livechat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat.md) - [Message Type](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/message-type.md) - [Livechat Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard.md) - [Audience's Profile](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/audiences-profile.md) - [Customer Satisfaction Survey](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey.md): The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation. - [Customer Satisfaction Score](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey/customer-satisfaction-score.md) - [Agent Copilot](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot.md) - [Amity Bots Gen AI Platform](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform.md) - [Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/dashboard.md): The new GenAI Dashboard provides a comprehensive view of assistant usage and performance metrics. - [Assistants](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants.md): The Assistant is an AI bot designed to interact with users by providing information from a supported knowledge base and prompts. - [Chat Sandbox](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/chat-sandbox.md): The Chat Sandbox allows users to test their assistants by typing a message and receiving a response. - [Assistant API Integration](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/assistant-api-integration.md): Get started by integrating our platform with your messaging channel via our API and the provided client secret key. - [Message Report](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/assistants/message-report.md): Get a complete record of every conversation with your assistant, effortlessly exported for your convenience. - [Fulfillments](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/fulfillments.md): The Fulfillment is an information source that the assistant will retrieve the data from, also to config search term generator (STG) prompt for search logic. - [Knowledge Base](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base.md): The AI retrieves information from this knowledge base to provide relevant responses to user queries. - [Documents and Files (Legacy)](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/documents-and-files-legacy.md) - [CSV File](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/csv-file.md) - [Documents and Files](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/documents-and-files.md) - [External Knowledge Base](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/knowledge-base/external-knowledge-base.md) - [AI Lab](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/ai-lab.md): AI Lab (Test Framework) feature enables users to upload test cases and view test results directly on the platform. - [Memorized Response](https://docs.amitysolutions.com/amity-solutions/amity-bots-gen-ai-platform/memorized-response.md): Memorized Response, a feature enabling admin to predefine question-answer sets which apply not only exact question but also similar one. - [Insight](https://docs.amitysolutions.com/amity-solutions/insight.md) - [Journey Insight](https://docs.amitysolutions.com/amity-solutions/insight/journey-insight.md) - [Guides](https://docs.amitysolutions.com/amity-solutions/guides.md) - [Creating a simple chatbot](https://docs.amitysolutions.com/amity-solutions/guides/creating-a-simple-chatbot.md) - [Setting up a LINE Rich Menu](https://docs.amitysolutions.com/amity-solutions/guides/setting-up-a-line-rich-menu.md) - [How to use ChatAds](https://docs.amitysolutions.com/amity-solutions/guides/how-to-use-chatads.md) - [Versioning & Upgrade Policy](https://docs.amitysolutions.com/amity-solutions/versioning-and-upgrade-policy.md) ## AI Platform (ASAP) Build AI assistants on your knowledge base with ASAP. - [Announcements & Release notes](https://docs.amitysolutions.com/ai-platform-asap.md): Announcements and Release Notes - [Creating an Account](https://docs.amitysolutions.com/ai-platform-asap/user-guides/creating-an-account.md): How to create an account on Amity Solutions AI Platform - [Quickstart Guide](https://docs.amitysolutions.com/ai-platform-asap/user-guides/quickstart-guide.md): Zero to hero in the fewest steps possible - [Introduction to ASAP](https://docs.amitysolutions.com/ai-platform-asap/user-guides/introduction-to-asap.md): Finding your way around the platform - [Translation Glossary](https://docs.amitysolutions.com/ai-platform-asap/user-guides/translation-glossary.md): ASAP uses Google Glossary to give you control over your document translations. - [Knowledge Base](https://docs.amitysolutions.com/ai-platform-asap/user-guides/knowledge-base.md): Your source of data for ASAP - [Fulfilments](https://docs.amitysolutions.com/ai-platform-asap/user-guides/fulfilments.md): The connector between your data source and GPT - [Assistant Settings](https://docs.amitysolutions.com/ai-platform-asap/user-guides/assistant-settings.md): Create your new AI Assistant and configure its settings. - [Best Practices](https://docs.amitysolutions.com/ai-platform-asap/user-guides/best-practices.md): This page will be regularly updated with additional information. - [ASAP Diagrams](https://docs.amitysolutions.com/ai-platform-asap/user-guides/asap-diagrams.md) - [KB and File Management](https://docs.amitysolutions.com/ai-platform-asap/api-contracts/kb-and-file-management.md) - [Now](https://docs.amitysolutions.com/ai-platform-asap/roadmap/now.md): Plans for the immediate future (1-2 months) - [Later](https://docs.amitysolutions.com/ai-platform-asap/roadmap/later.md): Plans for the near-term future & mid-term future (ordered by priority) ## EkoAI Eko workplace platform, EkoAI agents and the Bot APIs. - [About EkoAI](https://docs.amitysolutions.com/ekoai.md) - [Announcements](https://docs.amitysolutions.com/ekoai/announcements.md) - [Agentic](https://docs.amitysolutions.com/ekoai/announcements/agentic.md) - [Eko](https://docs.amitysolutions.com/ekoai/getting-started/eko.md) - [Users Management](https://docs.amitysolutions.com/ekoai/getting-started/eko/users-management.md) - [Portal](https://docs.amitysolutions.com/ekoai/getting-started/eko/portal.md) - [SSO with OIDC](https://docs.amitysolutions.com/ekoai/getting-started/eko/portal/sso-with-oidc.md) - [Register WebApp](https://docs.amitysolutions.com/ekoai/getting-started/eko/portal/register-webapp.md) - [Eko OpenID Flow](https://docs.amitysolutions.com/ekoai/getting-started/eko/portal/eko-openid-flow.md) - [Bot Integrations](https://docs.amitysolutions.com/ekoai/getting-started/eko/bot-integrations.md) - [Create Bot Integration via API](https://docs.amitysolutions.com/ekoai/getting-started/eko/bot-integrations/create-bot-integration-via-api.md) - [Event](https://docs.amitysolutions.com/ekoai/getting-started/eko/bot-integrations/event.md): webhook event - [Get Group ID and Topic ID](https://docs.amitysolutions.com/ekoai/getting-started/eko/bot-integrations/get-group-id-and-topic-id.md): How to get gid and tid - [File/Image Retrieval](https://docs.amitysolutions.com/ekoai/getting-started/eko/bot-integrations/file-image-retrieval.md): File, image retrieval - [Client Menu](https://docs.amitysolutions.com/ekoai/getting-started/eko/client-menu.md) - [Client Menu API](https://docs.amitysolutions.com/ekoai/getting-started/eko/client-menu/client-menu-api.md) - [Webhook Authorization](https://docs.amitysolutions.com/ekoai/getting-started/eko/webhook-authorization.md) - [Eko AD Sync](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync.md) - [Introduction to Eko AD Sync](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/introduction-to-eko-ad-sync.md) - [What is Eko AD Sync?](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/introduction-to-eko-ad-sync/what-is-eko-ad-sync.md) - [Why is Eko ADC required On-Premises?](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/introduction-to-eko-ad-sync/why-is-eko-adc-required-on-premises.md) - [Eko AD Sync Capabilities and Use Cases](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/eko-ad-sync-capabilities-and-use-cases.md) - [User Synchronization (Provisioning)](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/eko-ad-sync-capabilities-and-use-cases/user-synchronization-provisioning.md) - [User Authentication](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/eko-ad-sync-capabilities-and-use-cases/user-authentication.md) - [Domain Priority (Handling Duplicate Users)](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/eko-ad-sync-capabilities-and-use-cases/domain-priority-handling-duplicate-users.md) - [System Architecture and Components](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/system-architecture-and-components.md) - [Key Components and Roles](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/system-architecture-and-components/key-components-and-roles.md) - [Communication Protocols](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/system-architecture-and-components/communication-protocols.md) - [Redundancy](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/system-architecture-and-components/redundancy.md) - [Prerequisites and Installation Requirements](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/prerequisites-and-installation-requirements.md) - [Customer-Provided Infrastructure (VM/OS)](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/prerequisites-and-installation-requirements/customer-provided-infrastructure-vm-os.md) - [Active Directory (AD) Configuration Details](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/prerequisites-and-installation-requirements/active-directory-ad-configuration-details.md) - [Firewall and Network Access Policy](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/prerequisites-and-installation-requirements/firewall-and-network-access-policy.md) - [SSL Certificate Requirements](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/prerequisites-and-installation-requirements/ssl-certificate-requirements.md) - [Setup and Configuration Guide](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/setup-and-configuration-guide.md) - [Connecting ADC to IDMAPI (Configuration)](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/setup-and-configuration-guide/connecting-adc-to-idmapi-configuration.md) - [Starting User Synchronization](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/setup-and-configuration-guide/starting-user-synchronization.md) - [Maintenance and Troubleshooting](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/maintenance-and-troubleshooting.md) - [Checking Connectivity and Logs](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/maintenance-and-troubleshooting/checking-connectivity-and-logs.md) - [Frequently Asked Questions](https://docs.amitysolutions.com/ekoai/getting-started/eko/eko-ad-sync/frequently-asked-questions.md) - [EkoAI](https://docs.amitysolutions.com/ekoai/getting-started/ekoai.md) - [EkoAI configuration](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration.md) - [EkoAI Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent.md) - [Research Analyst Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/research-analyst-agent.md): Perform web and social media search - [Document Analyst Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/document-analyst-agent.md): Perform knowledge search on documents - [[EkoAI] How To Config KM Assistant](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/document-analyst-agent/ekoai-how-to-config-km-assistant.md) - [Prepare Assistant Agent for EkoAI](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/document-analyst-agent/prepare-assistant-agent-for-ekoai.md) - [Knowledge Base](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/document-analyst-agent/prepare-assistant-agent-for-ekoai/knowledge-base.md) - [Data Analyst Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/data-analyst-agent.md): Perform data search on SQL database - [Creative Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/creative-agent.md): Create images based on given requirements - [Secretary Agent](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/secretary-agent.md): Create & summarize report on a routine basis - [Subscribe/Unsubscribe routine report](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/ekoai-agent/secretary-agent/subscribe-unsubscribe-routine-report.md) - [Integrate EkoAI in Microsoft Teams](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/integrate-ekoai-in-microsoft-teams.md) - [Required Information](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/ekoai-configuration/integrate-ekoai-in-microsoft-teams/required-information.md) - [Features](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/features.md) - [Predefined Topic Editor](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/features/predefined-topic-editor.md) - [Quota & Credit Burn](https://docs.amitysolutions.com/ekoai/getting-started/ekoai/quota-and-credit-burn.md) - [BOTV1](https://docs.amitysolutions.com/ekoai/api-reference/botv1.md) - [Message](https://docs.amitysolutions.com/ekoai/api-reference/botv1/message.md) - [Chat](https://docs.amitysolutions.com/ekoai/api-reference/botv1/chat.md) - [BOTV2](https://docs.amitysolutions.com/ekoai/api-reference/botv2.md) - [Bot Authorization](https://docs.amitysolutions.com/ekoai/api-reference/botv2/bot-authorization.md) - [BotV2 Schema](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-schema.md) - [Action](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-schema/action.md): Action Schema - [Template](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-schema/template.md) - [Message](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-schema/message.md) - [BotV2 API](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api.md) - [User Event](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/user-event.md): Triggered when a user is created, updated, or deleted. - [Get direct chat](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/get-direct-chat.md) - [Get User Info](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/get-user-info.md) - [Push Message](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/push-message.md) - [Reply Message](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/reply-message.md) - [Task Feature](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/task-feature.md) - [Create Topic](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/task-feature/create-topic.md) - [Create Task](https://docs.amitysolutions.com/ekoai/api-reference/botv2/botv2-api/task-feature/create-task.md) - [EkoAI](https://docs.amitysolutions.com/ekoai/api-reference/ekoai.md) - [Get AI Agent](https://docs.amitysolutions.com/ekoai/api-reference/ekoai/get-ai-agent.md) - [Create an Agent](https://docs.amitysolutions.com/ekoai/api-reference/ekoai/create-an-agent.md) - [Update an Agent](https://docs.amitysolutions.com/ekoai/api-reference/ekoai/update-an-agent.md) - [Advance Custom API](https://docs.amitysolutions.com/ekoai/api-reference/advance-custom-api.md) - [Form](https://docs.amitysolutions.com/ekoai/api-reference/advance-custom-api/form.md) - [Create Form](https://docs.amitysolutions.com/ekoai/api-reference/advance-custom-api/form/create-form.md) - [Eko](https://docs.amitysolutions.com/ekoai/announcements/eko.md) ## Optional - [Full text of all pages](https://docs.amitysolutions.com/llms-full.txt) - [ASAP Knowledge Base OpenAPI spec](https://docs.amitysolutions.com/openapi/asap-knowledge-base.json)