Skip to content
Amity SolutionsAmity SolutionsAmity Solutions Docs

Knowledge Base

The AI retrieves information from this knowledge base to provide relevant responses to user queries.

Knowledge Management page

Knowledge Management page

Knowledge Base consists of 4 types:

  • Documents and Files (Legacy)
  • CSV File: Specifically supports only cleaned .CSV files to enhance answer generation accuracy.
  • Documents and Files: Allows users to upload general .html, .pdf. .docx files without pre-chunking.
  • External Knowledge Base: Enables connection to an external knowledge base.